Terms & Conditions

Welcome to Webtribe Corporation (“we,” “our,” or “us”). By accessing or using our website or services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

If you do not agree with these Terms, please do not use our website or services.

1. About Webtribe Corporation

Webtribe Corporation is an IT consulting company based in Ontario, Canada, specializing in:

• IT network design, setup, and troubleshooting
• Website design and development
• Security camera installation and maintenance
• IT support plans for businesses

2. Acceptance of Terms

By accessing our website, requesting a quote, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you are entering into this agreement on behalf of a company, you confirm that you have the authority to bind that company to these Terms.

3. Services

Our services are provided as outlined in your individual quote, invoice, or service agreement.

We strive to deliver all projects professionally and on time. However, project timelines may vary depending on client responsiveness, project complexity, and unforeseen technical issues.

We reserve the right to modify, suspend, or discontinue any service with or without notice.

3A. Work Authorization and Approval

Services may be requested and authorized by the client verbally, by email, text message, messaging application, service request, purchase order, approved quote, or other written or electronic communication.

By requesting, approving, or authorizing Webtribe Corporation to perform services, the client confirms that the requested services are authorized and agrees to pay all applicable service charges, labour, materials, travel charges, and other approved expenses.

Where an estimate or quote is provided, the estimate is based on the information available at the time and may be adjusted where additional work, materials, technical requirements, or unforeseen conditions are identified. Webtribe will communicate material changes to the client where reasonably practicable.

3B. Onsite and Time-Based Services

Unless otherwise stated in writing, onsite and technical support services are billed based on the applicable Webtribe hourly rate and any applicable minimum service-call, travel, or dispatch charges.

Labour time may include reasonable time spent diagnosing issues, communicating with vendors or third parties, purchasing or sourcing required materials, configuring equipment, documenting work, and performing related technical tasks necessary to complete the requested service.

3C. Completion and Client Acceptance

Where applicable, Webtribe may provide the client with a completion notice, service report, or other documentation describing the work performed. Unless otherwise agreed in writing, the client's continued use of the services, equipment, system, website, or other deliverable following completion constitutes acceptance of the work, subject to any applicable warranty or expressly identified deficiencies.

4. Payments and Billing

• All quotes are provided in Canadian dollars (CAD).
• A deposit may be required before work begins.
• Payment terms are stated in your invoice (typically due within 15 days unless otherwise stated).
• Late Payment: Invoices are payable according to the payment terms stated on the invoice. Amounts not paid by the applicable due date may be subject to interest at 2% per month (24% per annum), calculated on the outstanding balance from the due date until payment is received, subject to applicable law.
• Any additional work requested beyond the original agreement will be billed at our standard hourly rate.

4A. Invoice Disputes

Any dispute regarding an invoice must be communicated to Webtribe Corporation in writing within 10 calendar days of the invoice date and must identify the specific charge or service being disputed.

Undisputed amounts remain payable according to the original payment terms. Webtribe will review disputed charges in good faith and work with the client to resolve legitimate billing concerns.

4B. Suspension of Services

Webtribe Corporation reserves the right to suspend or decline services for accounts with overdue balances. Any suspension of services does not relieve the client of its obligation to pay outstanding amounts.

Webtribe may require payment of outstanding balances, a deposit, or payment in advance before resuming services.

4C. Collection and Recovery Costs

The client is responsible for reasonable costs incurred by Webtribe Corporation in attempting to collect undisputed overdue amounts, including reasonable administrative and collection expenses, to the extent permitted by applicable law.

5. Client Responsibilities

Clients agree to:

• Provide accurate and complete project details.
• Supply timely feedback, content, and approvals.
• Ensure access to necessary systems or premises when required.
• Maintain backups of critical data prior to project start.

We are not responsible for delays or damages resulting from a client’s failure to meet these obligations.

6. Intellectual Property

Unless otherwise agreed in writing:

• Webtribe retains ownership of all intellectual property, code, and designs until full payment is received.
• Upon full payment, ownership of the final deliverables transfers to the client.
• We reserve the right to display completed projects in our portfolio and marketing materials.

7. Confidentiality

We respect the privacy and confidentiality of all client information. Any data shared with us for project purposes will be kept secure and used only to fulfill the requested services.

8. Limitation of Liability

Webtribe Corporation is not liable for:

• Any indirect, incidental, or consequential damages (including loss of data, revenue, or profits).
• Downtime or service interruptions caused by third parties (hosting providers, ISPs, etc.).
• Unauthorized access, data breaches, or software vulnerabilities outside our control.

Our total liability for any claim shall not exceed the total fees paid by the client for the service in question.

9. Termination

Either party may terminate a project or ongoing service with written notice if the other party fails to meet agreed terms. In case of termination, the client is responsible for payment for all completed work up to that date.

10. Privacy

We collect and process personal information in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

11. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes will be resolved in the courts of Ontario.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Updated versions will be posted on our website, and the “Last Updated” date will reflect the most recent changes.