Essential
Remote care for small businesses
- Remote support, business hours
- Phone & email helpdesk
- System updates & monitoring
- Response within 4 business hours
- Discounted onsite rates
IT Support Plans
Already have your infrastructure? We've got you covered.
Flexible remote and onsite support for businesses that already have their setup — proactive maintenance, real technicians and response times you can plan around.
Business
Remote + onsite for growing teams
- Everything in Essential
- Scheduled & urgent onsite visits
- Quarterly network & security health checks
- Proactive maintenance included
- Response within 2 business hours
Enterprise
A dedicated technology partner
- Everything in Business
- 24/7 critical-issue support
- Dedicated technician who knows your setup
- Quarterly technology reviews
- Same / next-business-day onsite
Transparent billing
Real technicians, no call centres
Flexible month-to-month terms
We support existing equipment
How It Works
Supported in three easy steps.
01
Tell us about your setup
A free consultation to understand your systems, your team and what's been slowing you down.
02
We propose a plan
A clear recommendation with coverage, response times and pricing — no pressure, no jargon.
03
We onboard & support
We document your environment, introduce your team and start keeping everything running.
FAQ
Questions, answered.
What does remote support actually cover?
Most day-to-day IT problems — slow computers, email issues, printer problems, software glitches, network questions — can be resolved remotely. We connect securely to your systems with your permission, fix the issue and keep you working. If it can't be fixed remotely, that's where the onsite visits on Business and Enterprise plans come in.
How fast do you respond?
Essential plan: within 4 business hours. Business plan: within 2 business hours. Enterprise plan: same/next-business-day onsite and 24/7 response for critical issues. In practice, most issues are picked up much faster — the times are our commitment, not our average.
We already have some equipment. Do we have to replace it?
No. Support plans are designed for businesses with existing infrastructure. We support what you have. During onboarding we'll flag anything that's a genuine risk, and if equipment needs replacing we'll recommend it honestly — never to pad an invoice.
Can we upgrade or change our plan later?
Absolutely. Plans are month-to-month, so you can move between tiers as your business changes. Need more onsite coverage? Add it. Growing fast? Move up to Enterprise. We'll never lock you into something you've outgrown.
We already work with another IT vendor. Can you work with them?
Yes. We regularly coordinate with existing vendors — software providers, internet service providers, phone systems. One of the reasons businesses choose WebTribe is to have one team that handles that coordination for them.
Which areas do you serve?
We're based in Nepean, ON and serve Ottawa and the National Capital Region for onsite work. Remote support is available anywhere. Not sure if you're in our area? Ask us.
Not sure which plan fits?
Tell us about your setup — we'll recommend the right coverage, honestly.